Slack Integration

Receive feedback notifications directly in your Slack channels.

Setup

Step 1: Create Slack App

1. Go to api.slack.com/apps
2. Click Create New App
3. Choose From scratch
4. Name it "Annot8" and select your workspace

Step 2: Enable Incoming Webhooks

1. In your Slack app, go to Incoming Webhooks
2. Toggle Activate Incoming Webhooks to On
3. Click Add New Webhook to Workspace
4. Select the channel for notifications
5. Copy the webhook URL

Step 3: Connect to Annot8

1. Go to Integrations in Annot8
2. Click Slack
3. Paste your webhook URL
4. Click Connect

Notification Format

When feedback is received, you'll see:

💬 New feedback on Marketing Site

From: John Doe

> The pricing page is confusing. I can't tell which plan 
> includes what features.

📍 View on page

Configuration

Channel Selection

By default, notifications go to the channel you selected when creating the webhook. To change:

1. Create a new webhook for the desired channel
2. Update the webhook URL in Annot8

Notification Types

Choose which events trigger Slack notifications:

• ☑️ New feedback
• ☑️ Feedback resolved
• ☐ Replies
• ☐ Assignments

Multiple Channels

To send different projects to different channels:

1. Create multiple webhooks in Slack
2. Set up project-specific integrations in Annot8

Troubleshooting

Not Receiving Messages

1. Verify webhook URL is correct
2. Check the channel still exists
3. Ensure the Slack app has permissions
4. Test with the Test button in Annot8

Messages Not Formatting

Ensure you're using the Block Kit format (default). Legacy attachments may render differently.

Best Practices

1. Use a dedicated channel - Keep feedback separate from chat
2. Name it clearly - e.g., #product-feedback
3. Set notifications - Adjust Slack channel notifications as needed
4. Use threads - Reply in threads to keep conversations organized