Feedback inbox
List and Kanban views over every thread in a project, with filters, search, and a right-click menu that does most of the work.
The inbox is the project's home. Every thread lands here — pinned from the widget, submitted through a hosted form, or created from the public portal.
Views
Switch between two layouts; your choice is remembered per project and is also carried in the URL, so a link you paste in Slack opens the way you left it.
List
A dense table: status, priority, title, page, author, assignee, age. Best for scanning volume and for triage sessions where you're moving quickly.
Kanban
Columns you can drag threads between. Group the columns by:
| Group by | Columns |
|---|---|
status | Open, In progress, Resolved |
priority | Low, Medium, High, Critical |
type | Your project's issue types |
Dragging a card between columns applies the change immediately — dropping a card into High sets its priority, no dialog.
Filters
| Filter | Values |
|---|---|
| Status | Open, In progress, Resolved, All |
| Priority | Low, Medium, High, Critical |
| Environment | Any environment on the project |
| Search | Free-text across threads |
Filters are reflected in the URL, so a filtered inbox is a shareable link.
In Kanban view the status filter is ignored, since status is what the columns already represent.
The right-click menu
Right-click any thread — in either view — for the actions you reach for most:
- Status — open, in progress, resolved
- Priority — low, medium, high, critical
- Type — one of your project's issue types
- Assignee — any workspace member
- Labels — toggle labels on and off
- Create issue — push this thread to Jira, Linear, or GitHub as a ticket
- Delete — owners and admins only, with a confirmation
Changes apply optimistically, so the row updates before the round-trip finishes.
Bulk actions
Tick the checkbox on a row — or press X — to select it; Shift-click selects a
range. While anything is selected, a bar shows the count and acts on every
selected thread at once: resolve or reopen, assignee, priority, labels, and
More actions for the rest of the right-click menu, including delete for
owners and admins. Esc clears the selection.
Keyboard shortcuts
Press ? in the inbox for the full list. Shortcuts act on the open thread, or
on every selected thread when you've picked some.
| Keys | Does |
|---|---|
J / K | Next / previous thread |
X | Select or deselect thread |
| Shift + click | Select a range |
E | Resolve (or reopen) |
A | Assign to me |
S | Set status |
P | Set priority |
T | Set type |
L | Labels |
/ | Search |
Esc | Clear selection, or close |
⌘ + Enter | Send reply |
? | Show shortcuts |
Thread detail
Click a thread to open it. You get the full context — screenshot, recording, voice note, steps to reproduce, console errors, network failures, device and element details — plus:
- Go to location — opens the annotated page and scrolls to the pin, waiting for it if it's behind a modal or a route that hasn't rendered
- Replies — the conversation, visible to the reviewer in the widget too
- AI actions — summarise, read sentiment, draft a reply, extract action items (see AI)
My work
My work is the same threads, narrowed to what's on your plate, with three tabs:
| Tab | Shows |
|---|---|
| Mine | Open threads assigned to you |
| Unassigned | Open threads nobody owns yet |
| In progress | Everything currently in progress, whoever owns it |
Resolved threads are excluded from Mine and Unassigned — this is a working queue, not an archive.
Insights
Insights is the 30-day read on a project:
- Threads and comments in the last 30 days
- First-response and time-to-resolve figures, including p50 and p90
- Breakdown by issue type and by priority
- Which pages attract the most feedback
- Daily volume over the period
Useful for the "are we actually keeping up?" conversation, and for spotting the one page generating a quarter of your bug reports.
Export
Export CSV on the project page downloads the currently loaded threads with their id, status, sentiment, page path, selector, and creation time.
For a continuous feed into another system, use an outbound webhook rather than exporting on a schedule.
Retention
Your plan sets how far back the inbox reaches — 14 days on Free, 90 on Pro, unlimited on Business and Enterprise. Threads older than that stop appearing; the inbox tells you how many open threads are hidden behind the cutoff. Raising your plan brings them back.
Bug report context and screenshots
See which browser diagnostics, screenshots, recordings, and attachments Annot8 captures with feedback, and which data it excludes.
Feedback triage
Status, priority, assignees, labels, and custom issue types — the fields you use to turn a pile of feedback into a queue.