Inbox
List and Kanban views over every thread in a project, with filters, search, and a right-click menu that does most of the work.
The inbox is the project's home. Every thread lands here — pinned from the widget, submitted through a hosted form, or created from the public portal.
Views
Switch between two layouts; your choice is remembered per project and is also carried in the URL, so a link you paste in Slack opens the way you left it.
List
A dense table: status, priority, title, page, author, assignee, age. Best for scanning volume and for triage sessions where you're moving quickly.
Kanban
Columns you can drag threads between. Group the columns by:
| Group by | Columns |
|---|---|
status | Open, In progress, Resolved |
priority | Low, Medium, High, Critical |
type | Your project's issue types |
Dragging a card between columns applies the change immediately — dropping a card into High sets its priority, no dialog.
Filters
| Filter | Values |
|---|---|
| Status | Open, In progress, Resolved, All |
| Priority | Low, Medium, High, Critical |
| Environment | Any environment on the project |
| Search | Free-text across threads |
Filters are reflected in the URL, so a filtered inbox is a shareable link.
In Kanban view the status filter is ignored, since status is what the columns already represent.
The right-click menu
Right-click any thread — in either view — for the actions you reach for most:
- Status — open, in progress, resolved
- Priority — low, medium, high, critical
- Type — one of your project's issue types
- Assignee — any workspace member
- Labels — toggle labels on and off
- Integrations — push this thread to Linear, Jira, or GitHub as a ticket
Changes apply optimistically, so the row updates before the round-trip finishes.
Thread detail
Click a thread to open it. You get the full context — screenshot, recording, voice note, steps to reproduce, console errors, network failures, device and element details — plus:
- Go to location — opens the annotated page and scrolls to the pin, waiting for it if it's behind a modal or a route that hasn't rendered
- Replies — the conversation, visible to the reviewer in the widget too
- AI actions — summarise, read sentiment, draft a reply, extract action items (see AI)
My work
My work is the same threads, narrowed to what's on your plate, with three tabs:
| Tab | Shows |
|---|---|
| Mine | Open threads assigned to you |
| Unassigned | Open threads nobody owns yet |
| In progress | Everything currently in progress, whoever owns it |
Resolved threads are excluded from Mine and Unassigned — this is a working queue, not an archive.
Insights
Insights is the 30-day read on a project:
- Threads and comments in the last 30 days
- First-response and time-to-resolve figures, including p50 and p90
- Breakdown by issue type and by priority
- Which pages attract the most feedback
- Daily volume over the period
Useful for the "are we actually keeping up?" conversation, and for spotting the one page generating a quarter of your bug reports.
Export
Export CSV on the project page downloads the currently loaded threads with their id, status, sentiment, page path, selector, and creation time.
For a continuous feed into another system, use an outbound webhook rather than exporting on a schedule.
Retention
Your plan sets how far back the inbox reaches — 14 days on Free, 90 on Pro, unlimited on Business and Enterprise. Threads older than that stop appearing; the inbox tells you how many open threads are hidden behind the cutoff. Raising your plan brings them back.