Frequently Asked Questions

Common questions about using Annot8.

Annot8 is a visual feedback collection platform that lets teams and users leave contextual comments directly on websites. Comments are pinned to specific elements, providing visual context that screenshots can't match.

How is Annot8 different from other feedback tools?

Unlike traditional feedback tools, Annot8:

Pins comments directly to page elements
Captures device and browser information automatically
Works in real-time with your team
Integrates with tools you already use

Which websites does Annot8 work with?

Annot8 works with any website - static sites, SPAs, Next.js, React, Vue, WordPress, Webflow, and more. If it runs in a browser, Annot8 works.

Installation

How do I install Annot8?

Add one script tag before the closing </body> tag:

<script 
  src="https://cdn.annot8.app/widget.js" 
  data-project-id="your-project-id"
  async
></script>

Does Annot8 affect my website's performance?

Minimal impact. The widget is ~25KB gzipped, loads asynchronously, and doesn't block page render.

Does Annot8 work with CSP?

Yes! Add these directives:

script-src https://cdn.annot8.app;
connect-src https://*.convex.cloud;

Team & Billing

How many team members can I have?

Free: 1 member
Pro: 3+ members (per-seat pricing)

Can I add more seats?

Yes! Go to Billing → Team Seats and add as many as you need at $12/seat/month.

Do pending invitations count toward seats?

Yes, pending invitations count toward your seat limit.

Can I cancel anytime?

Yes, cancel anytime from the billing page. Access continues until the end of your billing period.

Features

Can guests leave feedback without an account?

Yes! Use public links to collect feedback from anyone without requiring them to sign up.

How long is feedback stored?

Free: 30 days
Pro: 90 days

Can I export my feedback?

Yes, Pro plans can export feedback to CSV from the project page.

Integrations

Which tools integrate with Annot8?

Slack
Linear
Jira
Asana
Email

More coming soon!

How do I set up Slack notifications?

Create a Slack app with incoming webhooks
Copy the webhook URL
Add it in Annot8 Integrations

Security

Is my data secure?

Yes. We use:

End-to-end encryption
SOC 2 compliant infrastructure
No third-party tracking
Data stored in secure cloud

Where is data stored?

Data is stored on Convex's infrastructure in secure US data centers.

Can I delete my data?

Yes. You can delete individual feedback, projects, or request full account deletion.

Support

How do I get help?

Do you offer enterprise support?

Yes! Enterprise plans include dedicated support, SLA, and custom onboarding. Contact sales@annot8.app.

FAQ