Changelog

June 2026 — Widget 2.0

New

• Redesigned widget with Home, Messages, and Feedback tabs
• Live chat (Pro): visitors message your team from the widget, with typing indicators, read receipts, ratings, and AI auto-replies
• Appearance settings — brand colour, corner, and launcher label, configured in the dashboard with no redeploy

Improved

• Light, dark, and auto themes following the visitor's OS preference
• Hardened iframe isolation: host CSS can't break the widget, and the widget never touches your styles
• Faster SPA navigation detection, with no per-mutation cost on busy pages

May 2026 — Live chat inbox, automations, integrations

New

• Agent-side live chat inbox with assignment, resolution, and conversation ratings
• Automations: route threads by environment, priority, type, or page, and notify Slack or email
• Integrations for Linear, Jira, GitHub, Slack, and outbound webhooks

May 2026 — AI triage and reporting

New

• AI summaries, sentiment, and suggested assignment on incoming threads
• Analytics (Pro): visitors, page views, devices, custom events, and conversions

Improved

• Console errors, network failures, and performance metrics captured with every annotation

April 2026 — Early access opens

New

• Pin-anywhere annotation widget with screenshots, screen recording, and element inspection
• Projects, environments with hostname allowlists, public feedback links, and team workspaces
• Per-seat Pro plan with a free tier

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