# Email integration

Send new feedback to a shared inbox — the one integration available on every plan.

Source: https://docs.annot8.app/docs/integrations/email



Available on **every plan**, including Free.

## Connect [#connect]

**Integrations** in the sidebar → **Email** → enter the address → **Connect**,
then **Test**.

It's on for every project straight away. Switch it off under **Project →
Integrations** for any project that shouldn't use it.

## What gets sent [#what-gets-sent]

Every new thread on an enabled project sends an email containing the project
name, the author, the comment, and a link straight to the page it was left on.

Mail comes from `notifications@annot8.app` and replies route to
`support@annot8.app`.

## This is not the same as your own notifications [#this-is-not-the-same-as-your-own-notifications]

Two different things, easy to confuse:

|                        | Email integration           | [Personal notifications](/docs/dashboard/notifications)           |
| ---------------------- | --------------------------- | ----------------------------------------------------------------- |
| Set by                 | An admin, for the workspace | Each person, for themselves                                       |
| Goes to                | One shared address          | Your own inbox                                                    |
| Covers                 | New feedback                | Feedback, replies, mentions, assignments, status changes, digests |
| Configurable per event | No                          | Yes                                                               |

Use the integration for a shared inbox — `product@`, a helpdesk address, a
mailing list. Use personal notifications for yourself.

Annot8 won't double-send: if the integration address matches a member who is
already getting a personal new-feedback email, they get one message, not two.

## Multiple recipients [#multiple-recipients]

Connect the integration to a distribution list or an alias your mail provider
fans out. That's more manageable than several integrations, and it means adding
someone doesn't need an Annot8 admin.

## Not arriving? [#not-arriving]

1. Check spam, then allow-list `annot8.app`.
2. Check the integration's last-delivery status for the error.
3. Confirm the integration isn't switched off for the project.
4. Corporate mail filters silently drop mail from unfamiliar senders more often
   than people expect — ask IT to allow-list the sending domain before assuming
   the integration is broken.

## Too much mail? [#too-much-mail]

Switch the shared inbox off and use a [Slack](/docs/integrations/slack) or
[Teams](/docs/integrations/teams) channel, or drive email from an
[automation](/docs/feedback/automations) so only threads matching conditions get
sent.