# Seat management

What a seat is, who consumes one, and how to add or release them.

Source: https://docs.annot8.app/docs/billing/seats



## What a seat is [#what-a-seat-is]

A seat is a slot for one **team member** in a workspace — someone with dashboard
access.

A seat is **not** consumed by:

* **Guest reviewers** — people who leave feedback through a
  [public link](/docs/feedback/links) without an account. Free allows 3 distinct
  guests; every paid plan makes them unlimited.
* **Live chat visitors** — people who message you through the widget.
* **Portal users** — people who post, vote, or comment on a public
  [feedback portal](/docs/feedback/portal).

That's the deliberate shape of the pricing: you pay for the people who *triage*
feedback, not the people who *give* it.

## How they're counted [#how-theyre-counted]

<Callout type="warn">
  **Used seats = current members + pending invitations.** A pending invite holds
  its seat until it's accepted or revoked. This is the single most common reason
  an invitation gets refused when the member list looks like it has room.
</Callout>

Revoking a stale invitation frees its seat immediately.

## Free plan [#free-plan]

Three seats, fixed. Additional seats aren't available — upgrade to Pro.

## Paid plans [#paid-plans]

Seats are purchased. Change the count in **Billing → Team seats**, then confirm.

* **Adding seats** is prorated for the remainder of the current period, and the
  seat is available immediately.
* **Removing seats** applies as a credit toward your next invoice.
* You can't reduce the count below your current members-plus-pending total.
  Remove members or revoke invitations first.

The billing page shows used against total, so you can see whether you're paying
for seats nobody's in.

## Cost [#cost]

```
Monthly:  seats × $10   (Pro)   |  seats × $20   (Business)
Yearly:   seats × $8    (Pro)   |  seats × $16   (Business)   per seat per month
```

Enterprise has no seat minimum and is priced by arrangement.

## Common questions [#common-questions]

<Accordions>
  <Accordion title="What happens if I hit my seat limit?">
    You can't invite more people until a seat frees up. Add seats in Billing, remove
    an inactive member, or revoke a pending invitation that's never going to be
    accepted.
  </Accordion>

  <Accordion title="Do pending invitations really count?">
    Yes. They hold a seat from the moment they're sent until they're accepted or
    revoked.
  </Accordion>

  <Accordion title="Can I move a seat between workspaces?">
    No. Each workspace has its own subscription and its own seats.
  </Accordion>

  <Accordion title="What happens to someone's comments when I remove them?">
    They stay. Removing a member revokes access; it doesn't rewrite the history of
    what they wrote.
  </Accordion>

  <Accordion title="Can a member be on several workspaces?">
    Yes, and they consume one seat in each. Workspaces are entirely independent.
  </Accordion>
</Accordions>

## Keeping the count honest [#keeping-the-count-honest]

* Review the member list when someone leaves the company — a departed teammate
  is a seat you're still paying for.
* Sweep pending invitations periodically. They're invisible in the member list
  but they're spending your seats.
* Anyone who only ever *gives* feedback should be a guest through a
  [public link](/docs/feedback/links), not a member. That's free on every plan.